Professional History

My Roles & Responsibilities

Digital Project Manager

TekPartners Consultant @ Royal Caribbean Int.

April 2018 - Present

Additional roles: data analyst, service desk owner, digital support specialist, & trend & insight reporting direct to product leadership.

~ Key Contributions ~

Effectively led multiple contractors & consultants from different companies through an emergency response, short-term contract for guest support & data steward positions. After surpassing expectations, team took on additional roles & evolved into a long-term digital L0-L2 support initiative.
After 4 months into project, team provided 5-minute response ship app support for all 3 major brands: Royal, Celebrity, & Azamara.
In 2019, team was given ownership of entire company's guest facing app review program to respond to guest's feedback, support issues, & provide leadership with valuable insights to company.
Collaborated directly with Director & SVP level personnel to determine source(s) of flawed data entry points & diagnose troublesome or problematic defects/bugs with company's guest application on a monthly basis.
Aided in the implementation of a proactive way to identify data by comparing guest inputted info to reservation info to preemptively pinpoint data issues before guest's vacations. Up to 10,000 records per month.
Developed identifying method to actively monitor where bad source of guest information is incoming into company.
Analyzed guest & data trends to discover potential improvements which directly led to redesigning or development of new product enhancements.
Team resolved 3,000+ tickets per month & sustained 98% SLA compliance.
Team fixed over 50,000 records manually (eyes on glass) within 14 months.
Co-authored on average 210 AppBot reviews per month though Apple Store & Google Play Store for company’s app.

Business Development Executive

24By7Security, Inc.

January 2017 - March 2018

24By7Security, Inc. is a Premier National Cybersecurity consulting firm for multiple industries based in South Florida. In addition to general Cybersecurity experience, 24By7Security are experts in regulatory compliance requirements for HIPAA/HITECH, FFIEC, FIPA, FERPA, GLBA, PCI-DSS, NY State Cybersecurity Regulations, SOX, NIST-CSF, ISO/IEC 27001, and CFPB/DFA.

Additional roles: partner & vendor management, account executive, cybersecurity consultant, & marketing support.

~ Key Contributions ~

Lead liaison for all partner & vendor management negotiations & worked closely with CEO on evaluation of vendor services, products, &/or abilities.
Established hundreds of relationships with CEO's, CIO's, CISO's, IT Directors, etc., to help facilitate & reduce risk to their cybersecurity posture.
Top performing employee in business development & sales for 2017 & 2018 (gross margin & overall quantity) before leaving company.
Maintained vendor & customer relationships & oversight of all on-going & upcoming projects in South Florida.
Conducted 32 HIPAA Security Risk Assessments in Q3 & Q4 of 2017.
Introduced high-level Cybersecurity frameworks to new clients such as: ISO27001/2, NIST 800.53, CIS Critical Security Controls (top-5/top-20), etc.
Assisted in finalization of vendor/partner agreement language, terms, conditions, & pricing.
Attended or managed vendor booth for over 90 technology focused events in 2017 (11 months).
Worked side by side with Executive Leadership on projects that required meticulous detail-oriented skill set.

director of Operations

Environmental Reagent Service

July 2013 - January 2017

ERS is an independent State of Florida certified Laboratory (E86563). Established in 1995, the company provides an extensive selection of analytical and consulting services to residential, commercial, municipal, and construction industries.

Additional roles: vendor management, product quality control, creation & distribution, shipping & receiving, IT infrastructure, & IT security.

~ Key Contributions ~

Continually improved efficiency by analyzing weaknesses through outdated techniques or time-consuming tasks.
Controlled operational plan for entire product life cycle for 100+ products: preparation, creation, packaging, & delivery.
Given responsibility of budgetary spending ($300,000+ annual budget) after first 3 months of employment & increased as company grew.
Within first year, decreased company’s costs of raw materials by $40,000.
Headed entire product life cycle of more than 300 chemicals sold by company: including expiration longevity, package testing, risk analyst, & product quality control measures.
Lessened company's carbon footprint by more than 75% by designing & implementing computer-based databases, e-logs, e-invoices, & electronic estimates using M.S. Office & QuickBooks.
Streamlined inventory into central database & created ordering procedures to determine best cost, quickest shipment, & alternate vendors or chemicals.
Created & updated company's inventory database & product prices (cost vs. list) for their upcoming e-commerce website & marketing strategies.
Redesigned warehouse floor plan in 2015 & 2016 to maximize space & production capabilities while improving overall efficiency & reducing risk.

director of Operations

Ocean High Performance Marine, Inc.

September 2005 - July 2013

OHPM is a factory authorized & fully certified Mercury, Yamaha, Evinrude/Johnson outboard dealer and service center.

Additional roles: inventory and vendor management, IT admin, & marketing.

~ Key Contributions ~

Directly in charge of business growth, saw 24% growth on average in revenue per year until sale of company in 2012.
Supervised hiring, training, evaluation, & development of over 50 employees.
Took company's mission, vision, & customer's expectations & integrated them into daily routines.
Coached, counseled, & trained office/shop managers through weekly Pre-work communication Meetings (PCM's).
Partnered closely with 3 largest marine outboard motor brands: Mercury Marine, Yamaha Motors, & BRP (Bombardier).
Accelerated 2-year certification for ¾ of employees in order to receive 100% warranty labor rates from Original Equipment Manufacturers (OEM) for BRP, Mercury, & Yamaha. Significantly amplified incoming revenue year over year.
Implemented, negotiated, & oversaw entire partnership with Donovan's Marine to sell MotorGuide parts internationally to South America & Europe.
Established relationships with local entrepreneurs & businesses to buy & sell inventory at discounted rates resulting in steady increase in total sales over 4-year period, peaking at 300%.
Forged over a dozen government contracts to service, repower, & rig all vessels; US Geological Survey (USGS) being largest governmental contract.
Achieved Mercury's CSI award for customer relations last 3 years of employment with 100% customer satisfaction rating (rated through Mercury Marine via customer's feedback).

co-founder

& event director/coordinator

SFX360 (Later known as Digital Noob)

July 2006 - March 2011

Co-Founded a group that turned into a well-known, non-profit video game business. Specialized in coordinating, planning, and executing events and tournaments. Event life-cycles consisted of major planning development, contract negotiation (vendors, venue, etc.), “on the fly” decision making and problem solving, and wrap-up/termination procedures.

~ Key Contributions ~

Biggest events for vendors like: Microsoft, Activision, Bethesda Softworks, 2k Games and in locations like: Boston, Los Angeles, and Chicago.
Heavily involved and consulted in short-term business planning and 3-5 year business roadmap.
Played on the Major League Gaming (MLG) circuit and was sponsored by SFX360 and Turtle Beach Corporation all while providing social media coverage and interviews for SFX360’s website.

machinery technician

& federal boarding officer

United States Coast Guard

September 2001 - September 2009

Supervised 19 petty officers and junior enlisted team members on a daily basis by obtaining trust and confidence, influence, with leadership abilities. Planned and coordinated training as the station’s LPO (Lead Petty Officer) for 19 months. Averaged over 600 hours of underway time per year from 2002 to 2005. Assisted on hundreds of search and rescues from 2002 to 2007.

~ Key Contributions ~

Held LPO position for 19 months before honorable discharge orders from active duty in 2005.
Honored with numerous commendations and awards for outstanding leadership, general management, and field operations (See Below).